Start here
If something has gone wrong, tell us first. Most issues are resolved faster by a phone call than by any formal process.
Phone: +91 95357 59337
Email: veerukumar78@gmail.com
Address: No. 4, Cosmopolitan Sports Club Building, B M Road, Sakaleshpur, Hassan, Karnataka 573134
Hours: Monday to Friday, 9:00 AM to 7:00 PM
What to include
- Your name, folio number or application number, and registered mobile or email
- What happened, with dates
- What you have already been told, and by whom
- What outcome you are looking for
How we handle it
| Stage | What happens | Timeline |
|---|---|---|
| 1. Acknowledgement | We confirm receipt in writing and give you a reference | Within 2 working days |
| 2. Review | Records are checked and, where needed, taken up with the AMC, registrar, insurer or broker | Within 7 working days |
| 3. Resolution | A written response setting out the outcome and the reasoning | Within 21 working days |
| 4. If delayed | If more time is genuinely required, we tell you why and give a revised date | Before day 21 |
If you are not satisfied with our response
You are entitled to escalate. The right forum depends on what the complaint is about.
Mutual fund related
- The AMC — every Asset Management Company has an investor relations officer, whose contact details appear on the scheme documents and on the AMC's website. Complaints about a transaction, a statement or a redemption are best raised with them directly.
- AMFI — amfiindia.com, for conduct-related complaints about a distributor.
- SEBI SCORES — scores.sebi.gov.in, SEBI's online complaint redressal system. You may lodge a complaint there if it is not resolved satisfactorily.
- SEBI SMART ODR — smartodr.in, the online dispute resolution portal for market-related disputes, available after the above avenues have been attempted.
Broking related
Complaints relating to a demat or trading account are handled by Aditya Birla Money Limited under its own investor grievance mechanism, and may be escalated to the relevant exchange (NSE, BSE or MCX) and to SEBI SCORES. We will help you assemble the documentation.
Insurance related
Complaints about a policy or a claim are raised with the insurer's grievance redressal officer, and may be escalated to IRDAI's Bima Bharosa portal and thereafter to the Insurance Ombudsman for your region.
Fraud and impersonation
If anyone claiming to represent VK Finserve asks for a password, an OTP or a transfer to a personal account, report it immediately to us and to the National Cyber Crime Reporting Portal or by calling 1930.
Our record
Complaints received are logged with date, nature and outcome, and the register is available for inspection by AMFI or SEBI on request.
